Soul · Privacy
Your information,
explained clearly.
This policy describes information handled by Soul – Call the Universe, including account features, AI experiences, subscriptions and advertising measurement.
Who operates Soul
Soul is provided by Hanifi Ertugrul Aslan. For privacy questions or data requests, contact ertugrul.aslan@protonmail.com.
Information used by the app
- Account and profile: account identifiers, sign-in details provided by your sign-in provider, email, display name and profile photo, where you supply them.
- Personalization: information you enter such as date, time and place of birth, gender selections, and relationship or partner details used for compatibility and related features.
- Content: submitted images and information used to generate readings, compatibility analyses or images, together with saved results and history.
- Subscriptions: product, transaction, entitlement and subscription status information. Store payments are handled by Apple or Google; Soul does not receive your full payment-card details through those purchases.
- Technical and measurement data: app activity, device and network information, performance information, and identifiers used to operate services and measure advertising, depending on app version and your settings.
How information is used
Information supports sign-in, profile storage, personalized results, image generation, access to paid features, service reliability, support, and measurement of app installs and advertising outcomes. Only provide information about another person when you have permission to do so.
Service providers
Soul integrates third-party services relevant to these features:
- Google Firebase for authentication, database, file storage and performance services.
- OpenAI and Replicate for AI-generated text or images. Information submitted for those features may be sent to the relevant provider.
- Google Maps / Places for place search, including birth-location searches.
- RevenueCat, Apple and Google for purchase and subscription management.
- Meta for app-event and advertising measurement in app versions that include the Meta SDK.
These providers operate under their own applicable terms and privacy policies and may process information outside your country. Their role and the information they receive depend on the feature used.
Advertising measurement and your choices
The Meta integration measures app installations and activations. On iOS, access to the advertising identifier follows your App Tracking Transparency choice. You can change that choice in iOS Settings → Privacy & Security → Tracking. Declining permission does not prevent you from using Soul; some measurement may use signals that do not include the advertising identifier.
In the current integration, Android advertising-ID collection is disabled. Automatic purchase logging and additional URL/screen metadata collection are disabled in the Meta SDK. Subscription measurement through RevenueCat depends on the service configuration and applicable consent settings. Feature availability and processing can differ between app versions.
Storage and deletion
Account information, uploaded content and saved results can remain in the services used by Soul until removed. Deleting a sign-in account does not necessarily remove every associated database record, file or subscription record. To request removal of associated information, follow the account and data deletion instructions.
Some records may need to be retained for transaction, security, legal or dispute-resolution purposes. Service providers may also retain limited records or backups under their own policies. You can ask us what information is held and request correction or deletion.
Your requests and updates
Depending on where you live, you may have rights concerning access, correction, deletion, restriction or objection to processing. Send your request to the contact above; we may need to verify that the request concerns your own account. Do not send passwords, payment-card details or identity documents in an initial email.
If a child has supplied personal information, a parent or guardian can contact us to request its removal. This policy may be updated as the app changes. The date above identifies this version.