Soul · Account support
Delete your account
and request data removal.
You can use the account control in Soul or contact the developer without reinstalling the app.
1. Remove your sign-in account
- Open Soul and sign in to the account you want to remove.
- Open Settings and choose Delete Account.
- Confirm the deletion. If the app asks for a recent sign-in, sign in again and retry.
Removing the sign-in account may leave associated profile records, uploaded files, generated results or subscription records. For removal of associated data, also send the request below.
2. Request removal of associated data
Email ertugrul.aslan@protonmail.com with the subject “Soul account and data deletion request”.
- Send from the email associated with your Soul account, where possible.
- Include the account email or user ID, if known, and state whether you want the account and all associated data removed or only specific information.
- If you used Apple Hide My Email, include the relay address used for Soul if you can find it. Do not send your Apple or Google password.
- If you cannot identify the account, explain how you signed in so we can discuss a suitable way to verify the request.
You can request removal of profile information, birth and partner details, uploaded content, saved readings and generated results associated with your account. We may ask for information needed to verify ownership before handling the request. Some transaction, security, legal or backup records may be retained where necessary; you can ask about any retained information when making your request.
3. Manage your subscription separately
Deleting your Soul account does not cancel a store subscription. Manage or cancel it through your Apple or Google account:
- iPhone or iPad: Settings → your name → Subscriptions → Soul.
- Android: Google Play → profile → Payments & subscriptions → Subscriptions → Soul.
For more information about data use, read the privacy policy.